Memoways, a no-code agency, needed a better way to handle support requests and prospect communications.
Ulrich Fischer shares how they brought all customer interactions into Notion and prepared their team to scale.
Read below our complete Q&A with Ulrich:
How would you describe your workflow before using SlapMail?
We had to process all requests in our email client, completely disconnected from the project context. There was no way to collaborate effectively on quick problem resolution. We had to manually copy information and exchanges into Notion, which wasn’t ideal at all.
How are you using SlapMail today?
Support requests that arrive by email are now automatically centralized in Notion. We can address them quickly, in the right project context, and efficiently. We also leverage Notion’s integrated AI to create additional optimizations and bring value to our clients faster.
We’ve also started using email routing for prospects and new projects, automatically centralizing email exchanges around each project. It’s reassuring to know everything lives in our main tool: Notion.
What benefits have you noticed since implementing SlapMail?
With SlapMail, I have the assurance that an increase in tickets and incoming requests won’t create additional stress. We’re ready to scale up while continuing to bring new features and value to our clients.
Ready to bring your emails into Notion? Start your free trial.