Hipporello alternative
Hipporello embeds your support conversations in Notion. SlapMail stores them there.
7-day free trial. No credit card. About 5 minutes to set up.
Hipporello vs. SlapMail
The short answer, before the detail.
| Feature | Hipporello | SlapMail |
|---|---|---|
| How requests arrive | Hipporello Email or forms | SlapMail Email or forms |
| Reply and send from Notion | Hipporello Yes, from an embedded panel. Own domain on paid plans | SlapMail Yes, sent from your real address on every plan |
| Where emails live | Hipporello In Hipporello, embedded on the Notion item | SlapMail In Notion, one page per thread |
| Email providers | Hipporello Gmail and Outlook, other providers by forwarding | SlapMail Gmail and Outlook, both direct |
| Attachments stored in Notion | Hipporello Yes, 10 MB per file on Free, 250 MB on Premium | SlapMail Yes |
| Automatic property mapping | Hipporello Sender, subject, body and attachments | SlapMail Yes: sender, dates, subject, attachments and more |
| Contact association | Hipporello Yes, in Hipporello | SlapMail Yes, links tickets to a contacts database in Notion |
| Shared inbox and teammate replies | Hipporello Yes | SlapMail Yes |
| AI field extraction | Hipporello No, rule-based automations | SlapMail No, fixed fields every time - then Notion AI agents work on the ticket in Notion |
| Destinations | Hipporello Notion, Trello, Jira, Asana, Linear | SlapMail Notion |
| Free plan | Hipporello Yes, 5 requests per month | SlapMail No, 7-day free trial without credit card |
| Paid plan | Hipporello $10 per team member / month, unlimited requests | SlapMail From $8 per user / month, unlimited emails and mailboxes |
Why people switch from Hipporello
When people pick SlapMail over Hipporello, it’s usually for one of these.
Tickets stored in Notion, not embedded
Hipporello shows the conversation in a panel embedded on the Notion page, and the emails stay on Hipporello’s side. SlapMail writes every email into the page itself, so search, filters and automations see the whole thread.
An AI layer on your tickets
Because the whole thread sits on the ticket page, Notion AI or an agent can read it, draft the reply, tag and prioritise tickets, and sort the queue. Hipporello runs rule-based automations only.
Tickets linked to your customers
Each ticket is linked to the customer’s contact page in Notion, next to their projects, deals and notes. Support joins the rest of your Notion system instead of sitting beside it.
Which one should you choose?
Sometimes the answer is Hipporello.
When to choose Hipporello
- You need a knowledge base where requesters find answers on their own.
- Your team also works in Trello, Jira, Asana or Linear.
- You're not on Gmail or Outlook - any mailbox can forward to Hipporello.
- You handle a few requests a month, and the free 5 covers it.
Typically, a service desk with a knowledge base, or one that spans several tools beyond Notion.
When to choose SlapMail
- You want support conversations stored in Notion, not embedded from another tool.
- You reply from Notion, and the email goes out from your own address.
- Your tickets need to sit next to customers, product tasks and docs.
- Several people follow the inbox, but only some of them reply.
Typically, an email helpdesk inside the Notion workspace your team already runs on: unlimited emails and mailboxes, and only the people who reply need a seat.
How to switch from Hipporello
Nothing to migrate and SlapMail can run alongside Hipporello while you set it up, and the whole thing takes about five minutes.
Step 1
Connect your Notion database
Connect your Notion workspace in seconds and choose which database your tickets should land in.
Step 2
Connect your mailbox
Connect Gmail or Outlook in 2 clicks. Sync everything, or only specific labels or folders.
Step 3
You're all set
Don’t forget to disconnect your inbox from Hipporello so the same email doesn’t create two tickets.
Simple and transparent pricing
$8 (excl. tax) per user / month (billed yearly)
Frequently asked questions
It depends on what you need around your tickets. If you want them stored in Notion, with replies from your own address, Notion AI on top, and a seat only for the people who reply, SlapMail is better. Hipporello is the better fit if you need:
- A knowledge base - available as an add-on on its portal.
- Other tools - Hipporello also works with Trello, Jira, Asana and Linear.
- A free plan - up to 5 requests a month.
Setting up support in Notion? Read how to use Notion as a helpdesk or ticketing system, or see SlapMail for ticketing for a live demo and to book a call.
Ready to run support from Notion?
Connect Gmail or Outlook to any Notion database in about 5 minutes.
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