Linda Ristemi, Chief Revenue Officer at Realpad, moved their entire sales and support operation from HubSpot to Notion thanks to Slap.
Before Slap, their team struggled with HubSpot’s complexity. The ticketing system took months to configure but failed to deliver results. Service teams couldn’t maintain a complete customer view, and adoption suffered.
Now their sales and support pipelines live in Notion, integrated directly with product docs and project workflows. Full team transparency replaced siloed tools. They discontinued HubSpot entirely in just a few weeks and cut tooling costs.
The result: a unified workspace where communication and context live together.
Read below our complete Q&A with Linda:
How would you describe your workflow before using Slap?
Before implementing Slap, we used the full HubSpot product suite — from prospecting and sales to service, including the shared support inbox and ticketing system. However, both the service and sales teams encountered several challenges. The service team struggled to maintain a 360° view of each customer, and the ticketing system — which took months to set up and configure — proved ineffective and failed to address our needs. Overall, the team found the interface overly complex and not user-friendly, we faced several adoption issues.
How are you using Slap (to manage support tickets within Notion)? How has the process evolved? If you are able to give an idea of the and it’s nice too.
Our sales and support pipelines have been fully moved to Notion, providing a much more user-friendly experience. We’ve integrated both pipelines with our product documentation and project workflows. Slap now consolidates all our support and sales conversations, ensuring full transparency across teams and giving management a clearer overview. Most importantly, this allowed us to completely discontinue HubSpot and significantly reduce tooling costs.
What benefits have you noticed since implementing Slap?
In addition to the advantages mentioned above, implementation was extremely easy, with no ongoing maintenance required. The Slap team provided exceptional, rapid support throughout. Slap has been a game-changer for us — while Notion handles our ticketing system, it alone would lack critical communication features, and we would otherwise need to invest resources in finding another tool.